We want you to be completely in love with your purchase. If for any reason you wish to return or exchange an item, you may do so within 30 days of receiving your order, subject to our standard return eligibility conditions.

• In-Person Returns: You are welcome to book a showroom appointment to drop off your item in person at any Novita Diamonds location.
• Return Shipping: If returning by mail, customers are responsible for inbound postal fees and transit risk.
  • We strictly recommend using Lalamove with Signature on Delivery (or your local registered postal service if international).
  • Ensure your item is packed securely inside its original jewellery box within a padded mailer or cardbord box.
  • Always retain your tracking number and notify our customer service team once posted.

🔗 For full terms, eligibility criteria, and conditions, visit our dedicated Easy 30-Day Returns Policy page.

To ensure your ring fits perfectly, Novita Diamonds offers a complimentary resizing service on eligible engagement rings within our standard resizing window.

• Inbound Transit / Drop-Off: The customer is responsible for shipping the ring safely to our workshop or dropping it off in person at a Novita showroom.
• Complimentary Return Express Shipping: Once our master jewellers have resized your ring, Novita covers 100% of the return express shipping back to your address at no additional cost to you.

🔗 Need your ring resized or want to check eligibility and sizing limits? Read our full Free Resizing Policy.

Every piece of Novita Diamonds jewellery comes with a Lifetime Manufacturing Warranty* guarding against structural and material defects. *Tennis bracelets, tennis necklaces and diamond bangles are covered by a 2-year manufacturing warranty

If you believe your item has a manufacturing fault, please contact our Customer Care team before sending your piece in. You will be asked to provide clear photos or videos of the issue for initial evaluation.

• Drop-Off or Post: You may drop your item off at a local showroom or post it directly to our main office using a tracked, signature-required postal service
• Warranty Approval: If technical inspection under magnification confirms a manufacturing fault, Novita will cover 100% of the repair cost, reimburse your inbound postal fees (capped at SGD25), and cover the return express postage back to you.
• Non-Warranty / Customer Damage: If assessment determines the issue is due to accidental impact, normal wear and tear, or third-party alterations:
  • Our team will contact you with a transparent, no-obligation repair quote before any work begins.
  • Non-warranty repair fees and inbound shipping costs are the customer's responsibility.
  • Novita will cover the return express postage back to you as a complimentary goodwill service once repairs are finalized.

To ensure the safety, security, and tracking of your high-value jewellery, all returns, resizing, and repair requests must be logged with our team prior to dispatch.

If an item is posted to our workshop or showroom without prior contact or written authorization from Novita Diamonds:

• Novita provides no guarantee of shipping reimbursement.
• If the item is subsequently evaluated and approved as a valid warranty claim, inbound shipping reimbursement will be strictly capped at SGD25.

• Inbound postal fees and optional transit insurance purchased at the post office are paid by the customer and are non-reimbursable.
• Novita Diamonds is not liable for any loss, damage, or delays during transit for inbound shipments. Customers are solely responsible for securing tracking and adequate transit insurance when posting items back to us.

To help direct you to the right team, please choose an option below:

• 📅 Visit Us in Person: Book a Showroom Appointment
• 💬 Contact Support: Email us at unofficial-contact@novitadiamonds.com.sg or call +65 6980 8200
• 🔄 View Specific Policies: 30-Day Returns | Free Resizing